Software Support and Maintenance

Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes. Software support agreement is an integral and essential part of an investment made to calibration software.

What is a software support agreement?

A software support agreement is typically a fixed-fee fixed term or automatically renewed service agreement where the customer is entitled to receive certain specified services for certain specified software during the term of the agreement for a fixed fee, which services typically include provision of software updates and helpdesk support.

Support Types

  • On-site and Remote Post-Implementation
  • Remote Technical Support
  • Remote System/Database Management
  • Application Maintenance